Privacy & Cookie Policy

Last Updated: May 9, 2026

1. Introduction

1.1 Ladyloving is committed to safeguarding the privacy of our website visitors and service users. This policy explains how we handle your personal data.

1.2 This policy applies where we act as a data controller with respect to the personal data of our website visitors and service users; in other words, where we determine the purposes and means of the processing of that personal data.

1.3 We use cookies on our website. Insofar as those cookies are not strictly necessary for the provision of our website and services, we will ask you to consent to our use of cookies when you first visit our website.

1.4 Ladyloving.co.uk is the official platform for Ladyloving wellness and pleasure products.

2. The Data We Collect

We may process the following categories of personal data:

• Usage Data: Includes your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views, and website navigation paths. The legal basis for this is our legitimate interests in monitoring and improving our website.

• Account Data: Includes your name and email address. This is processed for the purposes of operating our website, providing our services, and communicating with you.

• Transaction Data: Includes information relating to purchases of goods and services that you enter into with us. This may include contact details, card details, and transaction details. The legal basis is the performance of a contract between you and us.

• Marketing Data: Includes information that you provide to us for the purpose of subscribing to our email notifications and/or newsletters.

3. How We Use Your Personal Data

We use your data to:

• Process and fulfill your orders discreetly.

• Manage your account and provide customer support.

• Improve our website experience through analytics.

• Send you marketing communications (only if you have explicitly opted in).

Discretion & Privacy: As a luxury sexual wellness brand, we understand the importance of discretion. Your bank statement will typically show a discreet billing descriptor TORRLL to maintain your privacy.

4. Sharing Your Data with Others

We may disclose your personal data to our insurers, professional advisers, and service providers (such as delivery companies and payment processors) insofar as reasonably necessary for the purposes set out in this policy.

Financial transactions relating to our website are handled by our payment services providers. We will share transaction data with our payment services providers only to the extent necessary for the purposes of processing your payments, refunding such payments, and dealing with complaints and queries relating to such payments.

5. Your Rights

Under the UK GDPR, you have the following principal rights:

• The right to access.

• The right to rectification.

• The right to erasure (“the right to be forgotten”).

• The right to restrict processing.

• The right to object to processing.

• The right to data portability.

• The right to complain to a supervisory authority.

• The right to withdraw consent.

6. Cookie Policy

Our WordPress website uses WooCommerce to power our store. Below are the primary cookies used to ensure the site functions correctly:

7. Security of Personal Data

We will take appropriate technical and organizational precautions to secure your personal data and to prevent the loss, misuse, or alteration of your personal data. All electronic financial transactions entered into through our website will be protected by encryption technology.

8. Amendments

We may update this policy from time to time by publishing a new version on our website. You should check this page occasionally to ensure you are happy with any changes.

9. Contact Us

This website is owned and operated by Ladyloving.

If you have any questions about this Privacy Policy or our treatment of your personal data, please contact us via our website contact form or at our registered business address.